Before you use the service
By using SENA NOTE, you agree to these terms. If you have questions, you can contact us at any time.
Terms of Service
1.1. These terms govern the conditions and procedures for using SENA NOTE (the "Service") provided by New Friends House (the "Company"), the rights, obligations, and responsibilities of the Company and users (also referred to as "Members"), and other necessary matters.
1.2. These terms apply to all users who access the Service.
Registration
2.1. Users must complete membership registration to use the Service.
2.2. Users must provide their own accurate information when registering. Providing false information may result in restrictions on use.
Managing your account
3.1. Members are responsible for managing their accounts and passwords and must not allow others to use their accounts.
3.2. Members must immediately notify the Company if they become aware that their account or password has been stolen or is being used by a third party. The Company will take immediate action in such cases.
User responsibilities
4.1. Users must not engage in any of the following when using the Service.
4.1.1. Conduct prohibited by law or these terms, or contrary to public order and good morals
4.1.2. Conduct that interferes with operation of the Service
4.1.3. Unauthorized collection, storage, or disclosure of another person's personal information
Restrictions on use
5.1. The Company may restrict a Member's use of the Service if the Member violates obligations under these terms. The Company will notify the Member and may suspend the account if necessary.
Privacy protection
6.1. The Company protects Members' personal information and processes it in accordance with applicable laws and the Privacy Policy. The Company makes its best efforts to protect personal information against leakage, alteration, or damage.
Read the full privacy policyPaid services
7.1. SENA NOTE PLUS belongs to the SENA NOTE account the Member is signed in to at the time of purchase, and the Company grants access to that account.
7.2. The Company provides access to SENA NOTE PLUS once the payment has been completed and the purchase record has been verified.
7.3. A Member may use SENA NOTE PLUS on the web and in the mobile app by signing in with the same account. Access is not automatically transferred to another account.
7.4. Where a Member's account already has an active subscription, the Company restricts additional subscription purchases to prevent duplicate charges.
7.5. SENA NOTE PLUS is a subscription that renews automatically on a monthly or annual basis. The Company displays the renewal price and billing period on the checkout screen before payment.
7.6. A Member may cancel the subscription, change the payment method, and view receipts in Paddle subscription management.
7.7. Refunds for SENA NOTE PLUS purchased on the web are governed by the Web Payment Refund Policy below. The use-based refund criteria that apply to mobile store purchases do not apply to SENA NOTE PLUS purchased on the web.
Business information
Web payment policy version: 2026-10-12
Web payment policy effective date: 2026-10-12
New Friends House · Business registration no. 601-08-63482 · Co-representatives: Eun-a Jung and Soon-kwon Go
Business address: Room 214, Seongdong Youth Startup Center, 137 Wangsimni-ro, Seongdong-gu, Seoul, Republic of Korea
Mail-order sales registration no.: 2025-서울성동-1469
contact@sngm.cc · 070-4571-6057
Refund policy
9.1. Refunds for mobile store purchases
9.1.1. Members may withdraw their purchase and request a refund within 7 days of payment for the Service.
9.1.2. Refunds are processed within 3–10 business days. The timing may vary depending on the payment method and the financial institution's policies.
9.1.3. Refunds for services purchased with promotions, events, or discounts may be restricted or calculated based on the discounted amount.
9.2. Refund request procedure
9.2.1. Please send refund requests by email to contact@sngm.cc.
9.2.2. After receiving a refund request, the Company will review the applicable procedures and may request additional information from the Member if necessary.
9.2.3. Payment processing fees and other incidental costs incurred during the refund process may be deducted from the refund.
9.2.4. Refund requests involving violations of financial laws, identity theft, fraudulent payments, or similar circumstances may be delayed or restricted pending internal review or requests from relevant authorities.
Changes to these terms
10.1. The Company may amend these terms, including to reflect changes in laws or the Service.
10.2. When amending these terms, the Company will announce the changes appropriately on the Service website or by email, clearly notify users, and seek their consent.
10.3. The Company will collect user feedback from the announcement date until the amended terms take effect. If no feedback is received during this period, users will be deemed to have agreed to the amended terms.