SENA NOTE PLUS: full refund within 7 days of payment
A Member may request a refund within 7 days of the time of payment for the initial payment and each renewal payment of a monthly or annual SENA NOTE PLUS subscription, and the Company refunds the full amount the Member actually paid for that payment, regardless of use. No payment fees are deducted. Where a discount was applied, the refund is based on the amount actually paid after the discount. Any rights under Paddle's refund policy or mandatory law that are more favorable to the Member continue to apply.
Scope
This policy applies to paid products that a Member purchases on the SENA NOTE website through Paddle. Refunds for purchases made through the App Store or Google Play follow each store's refund policy and procedures. New Friends House (the "Company") provides the service, and Paddle, as the Merchant of Record, collects payment, handles taxes, issues receipts, and processes refunds. The SENA NOTE Terms of Service and the Paddle Buyer Terms apply together with this policy.
SENA NOTE PLUS: full refund within 7 days of payment
A Member may request a refund within 7 days of the time of payment for the initial payment and each renewal payment of a monthly or annual SENA NOTE PLUS subscription, and the Company refunds the full amount the Member actually paid for that payment, regardless of use. No payment fees are deducted. Where a discount was applied, the refund is based on the amount actually paid after the discount. Any rights under Paddle's refund policy or mandatory law that are more favorable to the Member continue to apply.
Cancellation and refunds
Canceling a subscription stops automatic renewal from the next billing date and does not automatically refund amounts already paid. If a Member cancels in web subscription management before the next billing date, SENA NOTE PLUS remains available until the end of the period already paid for. Where the payment for the current period is refunded in full, access and automatic renewal for that subscription end. A refund for an earlier period or a partial refund does not by itself end the current subscription. The duration of a separately received SENA NOTE PLUS pass follows the terms of that pass.
Refund requests and processing time
Refunds may be requested through purchase support at Paddle.net or by email at contact@sngm.cc. Please include the email address used for the purchase, the transaction ID, the product name, and the details of the request. Do not send full card numbers or passwords. The Company verifies eligibility and the time of the request and then processes the refund through Paddle. Approved refunds are returned to the original payment method and are processed within 14 days of approval in accordance with Paddle's policy. Where mandatory law sets a shorter period, that period applies. Depending on the card issuer or bank, it may take additional time for the refunded amount to appear. The Company reports refund approval and settlement status separately.
Token web sales
Web sales of Token products begin only after Paddle has confirmed sales eligibility and the refund terms for each product have been finalized. Until then, Token web checkout is not available. Once sales begin, the terms displayed on the purchase screen, Paddle's policy, and statutory refund rights apply. Where a refund is approved, the Tokens granted for that purchase are withdrawn; if any have already been used, the balance may become negative after withdrawal. The Company does not restrict statutory refund rights across the board solely because Tokens have been used.
Statutory rights and policy changes
Rights granted to Members by law, including where the service was not provided, where it was provided differently from what was advertised or agreed, and where a duplicate or incorrect charge occurred, are guaranteed separately from the 7-day refund terms above. The Company does not apply changes that are unfavorable to Members retroactively to purchases made before the change. Changes and their effective dates are announced in advance.
Business information
Web payment policy version: 2026-10-12
Web payment policy effective date: 2026-10-12
New Friends House · Business registration no. 601-08-63482 · Co-representatives: Eun-a Jung and Soon-kwon Go
Business address: Room 214, Seongdong Youth Startup Center, 137 Wangsimni-ro, Seongdong-gu, Seoul, Republic of Korea
Mail-order sales registration no.: 2025-서울성동-1469
contact@sngm.cc · 070-4571-6057